I will NEVER patronize Barnes & Noble again. I ordered a book online and several pages were clipped out of it! I tried and tried to contact B&N and they gave me an automated email saying they would not be capable to address my issue due to a high volume of emails. Then I got a second automated email that told me how to go about requesting a refund. My query required personal service because of my unique issue and I was disregarded over and over by an incredibly impersonal, inappropriately managed, and insufficiently staffed company! You suck, Barnes & Noble!