I have a Nuvi 200W which is being recalled. After one month of exchanging emails with Garmin customer service, I can conclude that nothing works. The quotes below are extracted from Garmin emails. 1. Quote "Your confirmation number is 100410588916. Garmin will replace your battery free of charge. Someone within Garmin will contact you within 1-2 business days." Unquote. No one has contacted me, I had to contact Garmin instead. 2. Quote "You should have been emailed a shipping label, for you to contact UPS on 08457 877 877 and arrange a collection. please make sure your shipping label is attached to your packaged device." Unquote. No shipping label ever sent. 3. Quote "This shipping label can take 48hours to arrive. This should now be with you." Unquote. No shipping label arrive even after 480 hours. 4. Quote "Please can you contact your local Garmin dealer in order to have the unit exchanged." Unquote. Local Garmin dealer refuse to exchange the unit due to unavailability. 5. Quote "We are unable to collect units from Qatar we can carry out the recall for you however you need to be responsible for the inbound postage however, this unit for health and safety reasons cannot be shipped via air freight. If you would like to return this to Garmin please return the unit to:" Unquote What a statement! Do you know if their is any postal service that can send the unit by land or sea? If Garmin can not ship the unit via air freight, and I do like to return the unit to Garmin, do Garmin expect me to drive or board an ocean going vessel to get to the UK for returning their faulty product? In conclusion, what a great product and service.