I booked a car online, deliberately excluding personal accident insurance, and then when I collected my car late at night, I was told where to sign by the agent, and he obviously deceitfully included personal accident insurance at an additional R30 per day (which I would have included when I booked the car if I wanted it!) and so when I got my bill at the end of my car hire stay, it was over R300 more than I was quoted. I am very angry at the deceitful way Europcar take advantage of late check outs to get more cash and they have broken my trust. I will never use them again.