After several calls to Sony and Circuit City they agreed to repair the TV. I had bought the optional extended service plan. So the TV was picked up and kept for 6 weeks until they realized that the service center was not authorized to repair the TV. After several days of waiting and calling they decided to replace the TV. A new TV was then sent to my home where it lasted all of about 2 days. I then called Sony for a second time and told them of the problem which was the remote sensor was faulty. Here we go for a second time waiting. Another TV was brought out. Finally, some sort of satisfaction. However, I will never buy another Sony Product.