National Floors Direct was hired to install carpet at my home. The first sales guy I kicked out because he was too rude and pushy. He was giving my wife an attitude while I was working outside (I came back in and told him to get out). He slammed the door on the way out. The second guy was pretty nice and informed me that the last guy was fired (not sure if it was true or a sales gimmick). The install team came in about a week later and started the install. I had to sign a disclaimer stating that they could scratch the baseboard, which I was fine with since I could touch it up later. I was not allowed upstairs during the install since they were moving furniture. They finished pretty quickly and I did a walk through and everything seemed fine. They did a fair job (7 out of 10). The main floors seemed fine, but they ripped up a bunch of fabric on the stairs tucking the carpet and there were some areas that were not level. There were additionally several areas where the staples are coming up so it squeaks a little when stepped on. I did the walk through it I was not being picky since I was selling the house. The next day I noticed that the furniture was damaged in several areas. The furniture was brand new prior to them moving it. I did not notice it right away because the installers sanded down the furniture and used stain pens to cover their tracks. It was additionally a little awkward having them follow me around because they did not speak any English so they just nodded at everything I said even though they did not understand what I was saying. They never attempted to notify me that there was any damage and followed me around pressuring me to give them the OK to leave. The iFnstall team additionally shredded the baseboard in several areas. The wood is split in several areas. I have since tried to resolve the issue with National Floors, but the senior customer service executive (Sasha) stated that the installed team would not do that and that we overpaid for our furniture so he will not correct the issue or pay for the damages. We did have a warranty on the furniture, but National Floors voided it by sanding it in an attempt to cover their tracks. Very shady business practices.