I bought a 3 year extended warrenty. My laptop started freezing up and ended up not starting. I contacted Sams Club and sent the laptop in for repair. I was told by their repair people at Micromedix that they would not service it, unless I paid $180 to repair a superficial crack in the hinge (not part of my written contract.) They sent it back without repairing it. I tried to send it back and am told they are denying it and I must have it repaired by a "reputable" repair company and then can send it in for warrenty work. I have spent numerous hours to no avail. I will never buy a computer at SAMS CLUB again. Dan Willson Tyler, TX

bought a Samsung refrigerator new $2562 plus tax and the compressor went out 7 weeks later. Samsung couldn't get anyone to come fix it (most because they said they wouldn't get paid) so Samsung said they'd refund the CASH. When we didn't get a check, called to be told we had to send them the power cord and serial number sticker before they'd send a refund. Did that and verified they received on Dec 3, 2010…it's over a month later and they don't know when they'll get around to writing a check. Everytime you call customer service we are told how sorry they are and when you request to speak to a supervisor…they say there aren't any. We've been given dates of 10-14 days for a ck to call back and be told it will be 10-17 days and now today they said they are backed up and couldn't give us a date. I will never buy a Samsung appliance for a second time and suggest anyone thinking about it check some websites as I find I'm not the only one having issues.