We booked a cruise on Oceania which was going to Egypt and the Middle East. Oceania permits a cancellation, with full refund, without fee, if done more than ninety days prior to cruise. In view of the breakout of unrest and hostilities in the region, w...

NCL Customer Relations A year ago my wife and I started planning a 50th Wedding Anniversary during a 7 day cruise aboard the Norwegian Sun. With us were 25 other members of our family and a service dog. All reservations were made for 11 cabins, a roo...

Carnival promised us that if we booked a senior rate and the price changed before we sailed they would credit us the difference. Our price did drop and when I called, they would only upgrade our room. They first told me it was too close to sailing (I n...

Me and my girlfriend took a Norwegian Cruise out of NY in November and it was the worst vacation of my life. The food was abysmal and the entertainment was almost non existent. We were on the Norwegian Gem. The food was as bad as a high school cafeteri...

I was not notified in advance by Royal Caribbean before departing of the cruising limitations. California passengers who did not check-in online or who did not receive their travel documents before departing, thus checked-in at the port, please pos...

After completing a phone survey which supposedly delivered a free Bahama cruise ( which I later found to be a scam ). I started receiving annoying "spoofing" phone calls from telemarketers as a result of my number being passed on by this Cari...

I was wondering if anyone else out there has had problems with NCL and the way they do their group bookings? We had a group booking of 25 cabins with the initial deposit paid way ahead of time and then when we call to do the next payment we were told t...

I just booked a cruise six days ago. The sales agent Kyle and a supervisor will not allow me to switch to a lower rate room. I was not informed at the time of booking that I could not change or I would have waited. I would like to switch or a full refu...

I was contacted for promotional cruise aboard Celebration out of West Palm Beach. I paid the $118.00. When everything was explained to me, I was not advised that I would have to drive to Fort Lauderdale to "pick up vouchers" because I could n...

I had booked a cruise on Carnival Cruise Lines for our three year Anniversary on 12/27/10 out of Boston with the cruise setting sail out of Miami. There was a bad storm and flights to Florida were cancelled for 2 days. Therefore, we could not make our ...

when we arrived we went to customer services to load our spending card . my husband place down MONEY and when we request about the soda cards we were told we had to go to a bar to do that. so while he was waiting on paper work i went to bar behind us and assu…

In June of 2008 I was called at home and told I had won a free cruise vacation whick included 2 days and 2 nights in Orlando, plus 2 days and 2 nights in Fr. Lauderdale, a rental car, 2 night cruise to Nassau, 3 days and 2 nights in LasVegas, plus 4 da…